RETURNS

We hope you love your new purchase and continue to shop with us. In the event that something isn’t right, we are happy to offer you an exchange, Online Store Credit or refund from our Online Store.

Please note that we do not exchange or refund items that are on SALE.

To return your Online purchase, simply follow the steps below:

  1. Fill out the Online Store Returns Form sent out to you with your order
  2. Pack all items with your invoice in a secure satchel. Please ensure that all items are securely enclosed as we are not able to accept them if damaged.
  3. Sent your parcel within 10 working days of receipt to:

Charlie Brown Online Returns

Locked Bag 1011

Rosebery NSW

Australia 1445

 

For security and peace of mind, we strongly suggest insured registered post as charliebrown.com.au is not liable for lost return parcels.

  1. Once received in our warehouse, we will inspect and process the return within 72 hours to ensure you receive your exchange/refund as quickly as possible.

 

Please note:

The item must be unworn, unwashed and have the original tags still attached along with the original proof of purchase, and your refund should you request it will exclude any postage costs.

Due to hygiene reasons we cannot accept returns for earrings or Hollywood Fashion Tape items unless they are faulty.